Returns & Shipping

Returns

Returns will not be accepted unless item is faulty. If you do receive a item that is faulty, you must contact us at ourtaiao@gmail.com within two days of receiving your package with a photo showing the fault. We will exchange it for another piece or refund you for this.

 

Shipping

We use Go Sweet Spot alongside Post Haste Couriers with track and trace within New Zealand, and NZ post for international orders.

We do not send to PO boxes.

Orders sent to residential properties within NZ, please allow 5 working days for delivery, however shipping rural or to the South Island can take longer.

The rest of the world can take between 7- 15 days. Please note: These are only guidelines, due to Christmas holidays there maybe delays that are out of our control. 

Orders over $1000 (high value) being shipped overseas incur a delivery fee of $80. This is due to the high value of items being purchased. Please ensure you select this delivery option if your order is over $1000.

 

Special Requests

We carefully wrap all orders to ensure they arrive safely. We offer complimentary notes, just put this in the comments section on checkout if you would like a special note added to your order.